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  • Is the Office open?
    At this time, our branch offices are not open to the public. Most staff is working remotely and will be able to attend to your concern by email or phone.
  • When can I start to work again?
    You may start back to work immediately with one household. You may respond to the message recieved with the name of the household that you will be working with.
  • What if I am not able to work due to this current pandemic? Will I be penalized?
    If you are unable to work, please notify your HR Representative right away. HR wil record the reason that you are unable to work for employment record. Respite Care Providers wil lnot recieve employment related penalities for absences related to the pandemic.
  • Where should I turn in my paperwork or Timecard?
    We encourage electronic submission of all timecards or other paperwork via email. If you are unalbe to utilize email you may submit at the Corona/Indio Branch Office drop box or sent via mail to one of our branch office addresses: Email: - / Corona: 1250 Corona Pointe Court, Suite #210 Corona, CA. 92879 Indio: 36943 Cook Street, Suite 102 Palm Desert, CA. 92211 - NEW ADDRESS
  • Am I able to provide services in the way of tutoring or other involvement via web call/conference?
    No. This proposed method of services does not meet the requirements of the Respite Program regulations.
  • Can I continue to see all of my clients?
    If you regularly see more than one household, this will need to be adjusted. Due to the risk involved, caregivers should only be seeing consumers within the same household at this time. Our admin staff will work together with you and the families to resolve this.
  • Will there be protective equipment provided to me if I continue to provide respite?
    Masks are required to be worn when providing respite services. Please contact our HR Department for PPE requests.
  • Will we be able to get new clients right now?
    New clients will be assigned on a case by case basis. The agency is looking to ensure that Respite Care Providers and families are paried adequately. If you have no clients assigned and would like to work, please contact your HR Representative.
  • What do I do if I begin to get sick?
    If you begin to feel ill, do not provide services and notify you HR Representative right away. If your symptoms are aligned with COVID-19, we recommend that you follow the local guidance for testing and/or treatment.
  • If I'm working, do I still need to complete time cards and turn them in?"
    Yes. It is very important for time cards to be recieved on time for continued services. Due to staff working wihin a modified environment and schedule, processing timelines for payroll are strict.
  • Will I still recieve direct deposit?
    Yes. Employees who are already enrolled in direct deposit will continue to recieve this method of payment.
  • Where will I get my live check?
    Employees not enrolled in direct deposit or Aline Pay Card, will recieve a live check via regular mail. Checks will be mailed directly from the payroll distributor. Office employees will not have the ability to track location of checks in the mail. Please esnsure that your mailing address is accurate in myADP and update it needed.
  • For Routine RCPs, will mileage continue to be reimbursed?"
    Individuals continueing to provide services & submitting time cards will recieved mileage reimbursement according to reported information.
  • Will I get paid if I've chosen not to work during this time?
    The agency is in constant evaluation of the ability to provide ongoing supplemental pay. At this time, supplemental pay has been approved for all active employees hired on or before 4/1/2020.
  • When will supplemental pay be issued?
    Supplemental pay will be issued for a full month at a time. This type of pay will not be distributed during regular payroll cycles. Employees can expect to recieve supplemental pay one business day after their scheduled regular pay date of the 10th for the following month.
  • Can I use sick leave hours to supplement loss of hours?
    Employee may choose to use avaliable sick leave to supplement their loss of hours during this time. Sick leave is to be used according to the Agency's Sick Leave Policy.
  • My normal work hours have been reduced due to a COVID-19 related issue. What can I do to supplement the loss of hours?
    Employees with a loss of work hours are eligible to file for State Unemployment Benefits. Please visit for more information.
  • My CPR/First Aid Certificate will expire or has expired. Can I still provide services? How do I recertify?
    Yes. All CPR/Firs Aid Certifications will be permitted to lapse until further notice. Once normal operations resume, all employees will be required to re-certify in an in-class setting. We offer free Medic First Aid classes to all employees.
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